Thank you for shopping with CutieKids. We want you to have a pleasant shopping experience. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, unwashed, and in original condition
- All original tags, labels, and packaging must be intact
- Return requests must be made within 7 days of receiving the product
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Innerwear, sleepwear, socks, or intimate apparel
- Items purchased during sale or clearance
- Customized or made-to-order products
- Products damaged due to misuse, washing, or improper handling
3. How to Request a Return
To request a return:
- Email us at cutiekids.shop within 7 days of delivery
- Include your Order ID, product name, and reason for return
- Our support team will review and respond with return instructions
Returns sent without prior approval may not be accepted.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
Shipping charges are non-refundable unless the return is due to our error.
5. Exchange Policy
We offer exchanges only in the following cases:
- Wrong item delivered
- Size issues (subject to availability)
Exchange requests must be submitted within 7 days of receiving the item.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos or videos of the issue
- We will arrange a replacement or refund after verification
7. Return Shipping
- Customers are responsible for return shipping charges unless the return is due to our mistake
- We recommend using a trackable shipping service
CutieKids is not responsible for items lost or damaged during return shipping.
8. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once the order has been shipped, it cannot be cancelled
9. Policy Updates
CutieKids reserves the right to update or modify this Refund & Return Policy at any time.
Any changes will be posted on this page with a revised date.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Website: www.cutiekids.shop
Email: cutiekids.shop